BOOST THE PRODUCTIVITY
OF YOUR TECHNICAL DEPARTMENT
Vortex is an Facility and Asset Management Software addressed to companies that have a Technical Support department with the main objective of repairing and maintaining equipment, optimizing their service and further organizing their technical department through the proper management of human resources with the use of mobile application.
It is an integrated program for managing projects and technical facilities, monitoring asset configuration, managing in-house and on-the-field technicians and for providing in depth statistics per client, technician and project.
BENEFITS
ECONOMIES OF SCALE
MAXIMUM EFFICIENCY
ECONOMIES OF SCALE
OVERALL VIEW
EFFECTIVE DECISION MAKING
EASY ACCESS
FEATURES VORTEX FSM
THAT MAKE IT UNIQUE
PROJECT MANAGEMENT
Comprehensive follow-up procedure for projects and tasks allowing for the immediate information and better organisation of the Technical Department.
ASSET MANAGEMENT
Detailed entry of products installed at each customer per category and subcategory and quick search.
TASK ASSIGNMENT PROCEDURE
Automated task assignment procedure to the most appropriate technician to ensure a quick and effective response.
WORK ORDER TRACKING
Easy tracking of scheduled visits in map view and colour-coded status indicators.
TECHNICIAN MOBILE APPLICATION
Electronic Visit Form with the customer's signature filled in using a mobile device or tablet, automatic update of the Back Office and delivery to the customer in PDF format.
CONTRACT & SLAs MANAGEMENT
Comprehensive view of customer contracts including the duration, value and type of contract.
MAINTENANCE PLANS
Maintenance plan creation and task monitoring in specific or custom time intervals
GUARANTEE MONITORING
Management of customer equipment guarantees and tracking of guarantees that require renewal.
RECURRING TASK MANAGEMENT
Management and supervision of recurring tasks, periodic checks and maintenance works to facilitate the Technical Department’s daily operation.
ROUTE MAP
Map view of all external appointments with optimal routing and a GPS navigation option.
LEAVE MANAGEMENT
Logging and tracking of staff leaves for a better allocation of resources.
REAL-TIME COMMUNICATION
Real-time exchange of information and data between technicians and the dispatcher.
INCOMING EMAIL MANAGEMENT
Management and archiving of the Technical Department's incoming emails in order to monitor the status of pending issues at all times.
TECHNICIAN CALENDAR
Calendar view of all planned and pending technician tasks on a daily, weekly and monthly basis.
EXTERNAL PARTNERS
Task execution by external partners with access only to the information on the assigned task.
PRODUCTIVITY STATISTICS
Various dynamic management reports to better evaluate results and draw useful conclusions.
CRM / ERP INTEGRATION
Integration with other systems (CRM, ERP) for a two-way data and information exchange.
CUSTOMER TICKETING PORTAL
Specialised portal in which customers can create a new ticket as well as monitor the progress of their requests.
KNOWLEDGE BASE
Access to company procedures and technical department manuals with an easy search feature.
USER ACCESS RIGHTS
Personalised access of users (username-password) to the information and processes relevant to them.
FUNCTIONALITIES
How Vortex FSM works
INDUSTRIES
THE IDEAL SOFTWARE FOR INDUSTRIES
FACILITY MANAGEMENT
HOME MAINTENANCE
INTERIOR FIT-OUTS
PROPERTY MANAGEMENT
AIR CONDITIONING &
HEATING SYSTEMS
SOLAR SYSTEMS
MEP SERVICES
CLEANING SERVICES
ELEVATORS
SECURITY SYSTEMS
IT & NETWORKS
PEST CONTROL SERVICES
TELECOMMUNICATIONS
PRINTING SERVICES
ELECTRICAL EQUIPMENT & SERVICES
MEDICAL EQUIPMENT
AUTOMATION SYSTEMS
CONSTRUCTION SERVICES
FLEET MANAGEMENT -
PROOF OF DELIVERY
